Expertise trumps technology in customer experience transformation projects Robyn O'Reilly CEO cutting the cake with Mark Charlesworth Auckland, 26 August 2019 – As Pyrios celebrates its 20-year anniversary, the company is looking beyond simply technology to ensure its clients consistently deliver interactions to satisfy a new generation of customers. Pyrios chief executive officer [...]
Billing the dead for financial advice makes a great news headline. But this and other behaviour more attuned to urban legend than reality was uncovered in the Royal Commission Inquiry into misconduct in Australia’s financial sector. Justice Hayne’s damning final report outlines 76 recommendations for banking, superannuation, financial advice, and rural lending industries, covering regulations, [...]
Auckland, 28 March 2019 – Trans-Tasman business communications technology expert Pyrios has appointed Chris Williams as General Manager of Services. Based in Auckland, Williams spearheads the delivery and support of Pyrios' technology solutions and services to clients in both New Zealand and Australia. Williams joins Pyrios from financial services technology provider Fiserv, where he held the position [...]
Who am I to beat the drum for building a more gender-balanced world – I’m the CEO of a technology company employing 41 men and just 14 women. In my early days as a high school teacher, I taught boys. I have three brothers and only one sister; I have two sons and three nephews, [...]
Auckland, 29 January 2019 – Pyrios will cut the ribbon on its new New Zealand headquarters, in the B:Hive, Smales Farm, Takapuna, on Monday 4 February 2019. Pyrios joins a cast of prominent local businesses, including ASB Bank, working from what is billed as New Zealand's largest and smartest co-working building. “Ten years is a [...]
Pyrios’ Mark Charlesworth delivers his take on Microsoft Inspire 2018, the event formerly known as the Microsoft Worldwide Partner Conference (WPC), held 15-19 July in Las Vegas, Nevada. During his keynote, Microsoft CEO Satya Nadella outlined customer scenarios in the “intelligent cloud” and at the “intelligent edge”, covering the Azure platform in all its [...]
Auckland, 26 June 2018 – Microsoft integrator UCLogiq has achieved Microsoft Gold Partner status for Communications. UCLogiq principal consultant Scott Maynard said Gold Partner status strengthened UCLogiq’s relationship with Microsoft and further validated the company’s capabilities to deliver Microsoft cloud and hybrid solutions to customers. “We’ve worked extremely hard to achieve Gold Partner status,” he [...]
With all things cloud casting a long shadow over the way businesses approach customer experience, it’s easy to forget that cloud is simply a deployment model for contact centre software and the customer experience it is designed to deliver. And while cloud-based software offers a number of advantages, such as speed of deployment, scale, [...]
It seems these days everyone’s in the business of innovation. Emerging and maturing technology such as AI, IoT and blockchain is fuelling the next iteration of the holy grail, true omnichannel customer experience. The truth is, most organisations are far from it. So what business are you in, really? Drills, or holes? Hot water [...]
Customer experience solutions leader celebrates its partner relationships at Genesys APAC Partner Conference Sydney, 6 April 2018 – Genesys®, the global leader in omnichannel customer experience and contact centre solutions, recognised its top performing partners during the Genesys APAC Partner Conference held on 14-16 March, 2018 in Macau. This annual event is an opportunity for [...]