About Alison Lambden

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So far Alison Lambden has created 11 blog entries.

Taking the guesswork out of caller location

When Uber tells us the exact location of our ride, why do some contact centre operators struggle to pinpoint the location of their callers?   Many businesses need to know the location of their callers. But sometimes older technology gets in the way, requiring contact centre agents to follow their own lines of enquiry [...]

2018-02-15T11:29:22+00:00 February 15th, 2018|

Avaya successfully completes financial restructuring and emerges from Chapter 11

Company exits with stronger balance sheet, well-positioned for long-term success December 15, 2017 — Avaya Holdings Corp. (“Avaya” or the “Company”) announced that it has successfully completed its debt restructuring and emerged from chapter 11. “This is the beginning of an important new chapter for Avaya,” said Jim Chirico, Avaya’s president and CEO. “In less [...]

2017-12-19T13:58:27+00:00 December 19th, 2017|

A Christmas message from Pyrios

We’re in the home straight – or rather the final week frenzy to clear our desks before the bell rings for end of business 2017. So while I’ve still got your attention I’d like to say thank you. Thank you for your business, trust, and confidence in Pyrios. All years are busy, but 2017 was [...]

2017-12-14T10:26:02+00:00 December 14th, 2017|

Avaya restructuring plan approved

Auckland, 30 November - The Courts have now approved Avaya’s restructuring plan. Avaya is set to emerge from Chapter 11 as a public company by the end of 2017. “In the coming weeks, Avaya will emerge from this process stronger than ever and positioned for long-term success, with the financial flexibility to create even greater value [...]

2017-11-30T08:39:51+00:00 November 30th, 2017|

Pyrios strikes up alliance with Microsoft integrator UC Logiq

Auckland, 21 November 2017 – Unified communications (UC) specialist Pyrios has bought a 30 per cent stake in Microsoft integrator UC Logiq as part of an alliance offering Microsoft Skype for Business services to clients on both sides of the Tasman. Pyrios chief executive officer Robyn O’Reilly said the alliance would further build Pyrios’ skills [...]

2017-11-21T09:43:55+00:00 November 21st, 2017|

Talent war: old tech turns off Gen Z job seekers

Modern workplace tools and technology key to winning the war for top talent Recently a client told me they were losing good workers. Similar to other contact centres, staff attrition in their contact centre had been steadily climbing over the past five years. However for this customer the malaise was perplexing considering they paid well [...]

2017-11-14T12:45:40+00:00 November 14th, 2017|

Avaya hits significant milestone in Chapter 11 exit

Auckland, 25 October 2017 - Avaya has hit another significant milestone to get out of Chapter 11, announcing an agreement with its major creditors' groups. The agreement, called the Global Resolution, has support from holders of more than two-thirds of both Avaya's first lien and second lien debt, and paves the way to exit from Chapter [...]

2017-10-26T07:59:56+00:00 October 25th, 2017|

Pyrios charity lunch advances digital birth registration in developing countries

Melbourne, 6 October 2017 – More than 80 ICT professionals attended Pyrios’ 'Grand Lunch at the Grand Hyatt', Melbourne, last Thursday to support global charity Plan International’s push for digital birth certification in developing countries. Tane Hookham, Donor Contact Manager, Plan International Australia, outlined the charity’s Count Every Child Initiative involving governments, UN agencies, and the private sector in a [...]

2017-10-06T13:20:53+00:00 October 6th, 2017|

What’s Avaya Equinox all about?

Avaya aims to unify conference and collaboration, and deliver a one platform vision Earlier this year Avaya launched a new collaboration platform called Avaya Equinox. In this blog we’ll explain what Avaya Equinox is and what you need to get it up running. The launch of Avaya Equinox effectively converges a slew of unified communications [...]

2017-10-03T10:40:09+00:00 October 3rd, 2017|

Tuning up omnichannel customer experience

Digital platforms dominate the lives of consumers, asking brands to present a unified front in the channels they operate. But doing the job well is complex work that requires a holistic approach to customer experience. Brand managers must use data to understand customer preferences; they must integrate social media to actively engage customers; they [...]

2017-09-05T16:04:40+00:00 August 29th, 2017|