Alison

About Alison Lambden

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So far Alison Lambden has created 21 blog entries.

Royal Commission puts contact centre ethics in spotlight

Billing the dead for financial advice makes a great news headline. But this and other behaviour more attuned to urban legend than reality was uncovered in the Royal Commission Inquiry into misconduct in Australia’s financial sector. Justice Hayne’s damning final report outlines 76 recommendations for banking, superannuation, financial advice, and rural lending industries, covering regulations, [...]

2019-05-16T10:18:52+00:00 May 16th, 2019|

Pyrios appoints new service and support managers

Auckland, 28 March 2019 – Trans-Tasman business communications technology expert Pyrios has appointed Chris Williams as General Manager of Services. Based in Auckland, Williams spearheads the delivery and support of Pyrios' technology solutions and services to clients in both New Zealand and Australia. Williams joins Pyrios from financial services technology provider Fiserv, where he held the position [...]

2019-03-28T09:26:11+00:00 March 28th, 2019|

Building a gender balanced world through collective action

Who am I to beat the drum for building a more gender-balanced world – I’m the CEO of a technology company employing 41 men and just 14 women. In my early days as a high school teacher, I taught boys. I have three brothers and only one sister; I have two sons and three nephews, [...]

2019-03-08T10:54:59+00:00 March 8th, 2019|

New year, new office

Auckland, 29 January 2019 – Pyrios will cut the ribbon on its new New Zealand headquarters, in the B:Hive, Smales Farm, Takapuna, on Monday 4 February 2019. Pyrios joins a cast of prominent local businesses, including ASB Bank, working from what is billed as New Zealand's largest and smartest co-working building. “Ten years is a [...]

2019-01-29T08:52:41+00:00 January 29th, 2019|

Microsoft Inspire 2018 Highlights: collaborate, innovate, accelerate

Pyrios’ Mark Charlesworth delivers his take on Microsoft Inspire 2018, the event formerly known as the Microsoft Worldwide Partner Conference (WPC), held 15-19 July in Las Vegas, Nevada. During his keynote, Microsoft CEO Satya Nadella outlined customer scenarios in the “intelligent cloud” and at the “intelligent edge”, covering the Azure platform in all its [...]

2018-08-02T13:58:16+00:00 July 30th, 2018|

UCLogiq strikes gold with Microsoft

Auckland, 26 June 2018 – Microsoft integrator UCLogiq has achieved Microsoft Gold Partner status for Communications. UCLogiq principal consultant Scott Maynard said Gold Partner status strengthened UCLogiq’s relationship with Microsoft and further validated the company’s capabilities to deliver Microsoft cloud and hybrid solutions to customers. “We’ve worked extremely hard to achieve Gold Partner status,” he [...]

2018-06-27T09:56:53+00:00 June 27th, 2018|

Cloud contact centres: different model, same risks

With all things cloud casting a long shadow over the way businesses approach customer experience, it’s easy to forget that cloud is simply a deployment model for contact centre software and the customer experience it is designed to deliver. And while cloud-based software offers a number of advantages, such as speed of deployment, scale, [...]

2018-06-12T11:43:48+00:00 June 12th, 2018|

Innovation – don’t lose sight of its real meaning

It seems these days everyone’s in the business of innovation. Emerging and maturing technology such as AI, IoT and blockchain is fuelling the next iteration of the holy grail, true omnichannel customer experience. The truth is, most organisations are far from it. So what business are you in, really? Drills, or holes? Hot water [...]

2018-06-05T14:25:25+00:00 May 8th, 2018|

Genesys Recognises Asia Pacific Partners for Outstanding Achievements

Customer experience solutions leader celebrates its partner relationships at Genesys APAC Partner Conference Sydney, 6 April 2018 – Genesys®, the global leader in omnichannel customer experience and contact centre solutions, recognised its top performing partners during the Genesys APAC Partner Conference held on 14-16 March, 2018 in Macau. This annual event is an opportunity for [...]

2018-04-10T11:43:49+00:00 April 6th, 2018|

Pyrios launches ‘Powered by Avaya’ cloud service

New service to simplify cloud transition for New Zealand businesses Auckland, New Zealand, March 26, 2018 – Avaya (NYSE:AVYA) today announced the New Zealand availability of its ‘Powered by Avaya’ cloud offering. The service, launched in partnership with Pyrios, will provide midmarket organisations with a simple but comprehensive means of migrating to cloud-based unified communications [...]

2018-03-27T13:12:22+00:00 March 27th, 2018|