Cloud contact centres: different model, same risks
With all things cloud casting a long shadow over the way businesses approach cu [...]
Innovation – don’t lose sight of its real meaning
It seems these days everyone’s in the business of innovation. Emerging and matu [...]
Genesys Recognises Asia Pacific Partners for Outstanding Achievements
Customer experience solutions leader celebrates its partner relationships at Gen [...]
Pyrios launches ‘Powered by Avaya’ cloud service
New service to simplify cloud transition for New Zealand businesses Auckland, Ne [...]
Taking the guesswork out of caller location
When Uber tells us the exact location of our ride, why do some contact centre o [...]
Avaya successfully completes financial restructuring and emerges from Chapter 11
Company exits with stronger balance sheet, well-positioned for long-term success [...]
A Christmas message from Pyrios
We’re in the home straight – or rather the final week frenzy to clear our desks [...]
Avaya restructuring plan approved
Auckland, 30 November - The Courts have now approved Avaya’s restructuring plan. [...]
Pyrios strikes up alliance with Microsoft integrator UC Logiq
Auckland, 21 November 2017 – Unified communications (UC) specialist Pyrios has b [...]
Talent war: old tech turns off Gen Z job seekers
Modern workplace tools and technology key to winning the war for top talent Rece [...]