New service to simplify cloud transition for New Zealand businesses Auckland, New Zealand, March 26, 2018 – Avaya (NYSE:AVYA) today announced the New Zealand availability of its ‘Powered by Avaya’ cloud offering. The service, launched in partnership with Pyrios, will provide midmarket organisations with a simple but comprehensive means of migrating to cloud-based unified communications [...]
When Uber tells us the exact location of our ride, why do some contact centre operators struggle to pinpoint the location of their callers? Many businesses need to know the location of their callers. But sometimes older technology gets in the way, requiring contact centre agents to follow their own lines of enquiry [...]
Company exits with stronger balance sheet, well-positioned for long-term success December 15, 2017 — Avaya Holdings Corp. (“Avaya” or the “Company”) announced that it has successfully completed its debt restructuring and emerged from chapter 11. “This is the beginning of an important new chapter for Avaya,” said Jim Chirico, Avaya’s president and CEO. “In less [...]
We’re in the home straight – or rather the final week frenzy to clear our desks before the bell rings for end of business 2017. So while I’ve still got your attention I’d like to say thank you. Thank you for your business, trust, and confidence in Pyrios. All years are busy, but 2017 was [...]
Auckland, 30 November - The Courts have now approved Avaya’s restructuring plan. Avaya is set to emerge from Chapter 11 as a public company by the end of 2017. “In the coming weeks, Avaya will emerge from this process stronger than ever and positioned for long-term success, with the financial flexibility to create even greater value [...]
Auckland, 21 November 2017 – Unified communications (UC) specialist Pyrios has bought a 30 per cent stake in Microsoft integrator UC Logiq as part of an alliance offering Microsoft Skype for Business services to clients on both sides of the Tasman. Pyrios chief executive officer Robyn O’Reilly said the alliance would further build Pyrios’ skills [...]
Modern workplace tools and technology key to winning the war for top talent Recently a client told me they were losing good workers. Similar to other contact centres, staff attrition in their contact centre had been steadily climbing over the past five years. However for this customer the malaise was perplexing considering they paid well [...]
Auckland, 25 October 2017 - Avaya has hit another significant milestone to get out of Chapter 11, announcing an agreement with its major creditors' groups. The agreement, called the Global Resolution, has support from holders of more than two-thirds of both Avaya's first lien and second lien debt, and paves the way to exit from Chapter [...]
Melbourne, 6 October 2017 – More than 80 ICT professionals attended Pyrios’ 'Grand Lunch at the Grand Hyatt', Melbourne, last Thursday to support global charity Plan International’s push for digital birth certification in developing countries. Tane Hookham, Donor Contact Manager, Plan International Australia, outlined the charity’s Count Every Child Initiative involving governments, UN agencies, and the private sector in a [...]
Avaya aims to unify conference and collaboration, and deliver a one platform vision Earlier this year Avaya launched a new collaboration platform called Avaya Equinox. In this blog we’ll explain what Avaya Equinox is and what you need to get it up running. The launch of Avaya Equinox effectively converges a slew of unified communications [...]