ServiceNow: what we learned
Last year Pyrios embarked on a journey to replace an ageing service management p [...]
Last year Pyrios embarked on a journey to replace an ageing service management p [...]
Adaptive workforce optimisation is set to change the rules of agent management P [...]
IVR systems slash contact centre costs and even win favour with callers when th [...]
On March 27, 1977, a pair of fully loaded Boeing 747s collided on the runway of [...]
Avaya filed for Chapter 11 protection late last week. Avaya said the move is in [...]
Forget about telephone numbers, think about contacts. That’s the allure of Skyp [...]
You can’t improve what you can’t measure, the saying goes. Software tools have [...]
WebRTC – a new web standard that lets you make audio and video calls from your [...]
Quality management can be tough work. Unless you have an expensive analytics to [...]
SYDNEY, Australia – August 30, 2016 – ServiceNow (NYSE: NOW), the enterprise clo [...]