ServiceNow: what we learned
Last year Pyrios embarked on a journey to replace an ageing service management p [...]
What is Adaptive WFO?
Adaptive workforce optimisation is set to change the rules of agent management P [...]
8 Steps to More Customer Centric IVR
IVR systems slash contact centre costs and even win favour with callers when th [...]
7 Quick Fixes for VOIP Call Quality
On March 27, 1977, a pair of fully loaded Boeing 747s collided on the runway of [...]
Business as usual as Avaya files for Chapter 11
Avaya filed for Chapter 11 protection late last week. Avaya said the move is in [...]
Sizing up Skype for Business
Forget about telephone numbers, think about contacts. That’s the allure of Skyp [...]
Getting the Measure of Interaction Analytics
You can’t improve what you can’t measure, the saying goes. Software tools have [...]
WebRTC: What’s the story?
WebRTC – a new web standard that lets you make audio and video calls from your [...]
Turn Quality Management into Continuous Improvement
Quality management can be tough work. Unless you have an expensive analytics to [...]
Pyrios transforms business and customer experience with ServiceNow
SYDNEY, Australia – August 30, 2016 – ServiceNow (NYSE: NOW), the enterprise clo [...]