Expert services for customer experience and workplace collaboration transformation
Communications technology for contact centre and workplace collaboration is mission critical.
Pyrios expert services lead the way to new technology and processes that will get your communications platforms humming, your workers smiling, and customers singing your praises.
Get more from your technology. Pyrios consulting spans communications technology architecture and roadmap, omnichannel customer engagement, workforce and quality management best practices, and technology optimisation.
Whether your communications systems are onsite, in the cloud, or function across platforms, our trans-Tasman team of certified engineers keep them running smoothly 24/7 x 365.
We’ll make your communications seamless across blended technology environments. We cover all the bases – from communications touchpoints, such as IVR, to technology migrations.
Reimagine customer experience at Pyrios’ Innovation Hub. Research and test existing and emerging technologies to unlock new forms of customer and supplier engagement.
Reporting & Analytics
We’ll show you how to capture critical information and generate custom reports to share insights and intelligence.
We offer comprehensive end-user training programmes, including hands-on classes, and self-help modules for vendors we represent.
We help customer-driven organisations to
delight and retain customers, and improve service, productivity, and ROI.
We keep our clients at the top of their game.
We partner with industry’s technology leaders, including
global giants Avaya, Genesys, Microsoft, NICE, and
specialists UCLogiq, and Virsae.