Customer experience management
Impress your customers every time
Modern customers are demanding. You’ve got to provide good, quick answers in all the channels your customers live and operate.
Pyrios will show you the way. We use smart technology to streamline multichannel communication and deliver easy-to-use tools that will put your contact agents in the driver’s seat. So you deliver useful answers in the right places, every time.
Improve customer interaction
Pyrios is more than simply technology. We understand how customers think and the critical moments that define a quality experience. From this point we integrate smart technology that keeps you close to every customer on every channel for the entire journey.
Put agents where they’re really needed
Smart technology balances limited agent resources with customer demand – so when action heats up in one channel, you’ve always got the right number of agents on the job.
Pyrios makes the process automatic, so when agents dedicated to one channel are working at full capacity, available agents in other teams automatically pick up the overflow.
That’s less waiting time for customers and a sure bet you’ll satisfy the toughest service level agreements.
Work with a single view of your contact centre
Data is king in the contact centre, but getting a clear picture of vital performance information is tough work.
Pyrios works with reporting and dashboard technology that tracks behaviour and performance across every channel, building a dynamic picture of overall contact centre performance. You’ll see what’s working and, more importantly, what isn’t.