Support Services 2018-03-19T10:18:16+00:00

Support Services

Communications is our business

We’re experienced in delivering and supporting communications technology. That means that we understand the specific technical demands of maintaining time sensitive services like voice and video. When these break they have an immediate impact on the way your customers perceive your business.

Whether your communications systems are on site, in the cloud or a combination of both, we keep them running smoothly. In fact, over half our staff are dedicated to integrating, monitoring and managing our customers’ communications services.

Our approach

Our support services are backed by established technical response and resolution Service Level Agreements.

We have a 24×7 trans-Tasman service desk providing a single point of contact for all our services.

Network Operations Centres (NOCs) monitor your infrastructure and services to ensure they run smoothly.

Of all the independent communication service providers across Australia and New Zealand, Pyrios has one of the largest national teams of technicians accredited across technologies from Avaya, Cisco, Genesys, Microsoft, NICE, and Polycom.

Our processes adhere to ITIL best practice and are continuously reviewed to improve future performance.

All calls, whether change, upgrade or fault, are logged and managed through to completion on sophisticated service management platforms.