“Schneider Electric have partnered with Pyrios for several years with a single goal in mind, to help us achieve the best outcome for our customers with the resources we have available. Through coaching and training we’ve designed an improved framework which allows us to respond to our customers as fast and efficiently as possible. We have coined this approach our Workforce Optimisation Platform and it’s been so successful we have expanded the program across four additional locations.
Pyrios have clearly demonstrated that they understand our business and the importance we place on putting the customer at the heart of everything we do. They are responsive, consultative and highly engaged. The thing I value most is the no-nonsense approach. Nothing seems too complex and Pyrios takes away the complexity and makes it really simple for us.”
Sam Youssif, General Manager, Customer Satisfaction & Operations
Schneider Electric Australia
IAG – From Provider to Partner
Why IAG put Pyrios at the head of business communications
When IAG insourced critical infrastructure, they put Pyrios in charge of their communications platforms. Growth, including two major acquisitions, put Pyrios’ communications technology and management systems to the test. They passed with flying colours.
Schneider Electric – Kiwi innovation
Schneider Electric introduces Pyrios wizardry to operations across Asia
Develop locally, deploy internationally – Schneider Electric’s New Zealand-based Kevin Lynn works with Pyrios to develop and test new approaches to customer communication for wider deployment in the energy automation giant’s offices in Asia.
NZAA – Simple Self Help
Travellers give new Roadwatch IVR application thumbs up
Thoughtful self-help options keep customers coming back. Pyrios’ redesign of a ‘hostile’ user menu, DTMF/touch-tone navigation, and pre-recorded announcements won new fans for AA Roadwatch.
Synergy – Paper Cuts
Pyrios turns energy providers customers on to paperless billing
Looking to cut paper processes and improve customer experience, Western Australian energy provider Synergy hatched a plan to shift more customers to paperless billing. The solution, an automated customer experience SMS application integrated with CRM, brings convenience to bill paying.
NZAA – DIY Admin
Pyrios IVR application slashes job admin for AA Roadservice contractors
Roadservice contractors waiting in call queues is history! Pyrios designed an IVR application that works seamlessly with NZAA’s job dispatch system, putting contractors in the driver’s seat – and back on the road faster.