ABOUT
We’re experts in contact centre and workplace collaboration technology and innovation.
For 20 years we’ve delivered communications technology, consulting, integration, and managed services to ensure our clients deliver brilliant customer interactions and workplace collaboration, every time. When you work with Pyrios, you’re in expert hands.
Contact the experts in communication technology
SERVICES
Expert services for customer experience and workplace collaboration transformation.
Consulting
Get more from your technology. Pyrios consulting spans communications technology architecture and roadmap, omnichannel customer engagement, workforce and quality management best practices, and technology optimisation.
Support
Whether your communications systems are onsite, in the cloud, or function across platforms, our trans-Tasman team of certified technicians keep them running smoothly
24 x 7 x 365.
Integration
We’ll make your communication seamless across blended technology environments. We cover all the bases – from communications touchpoints, such as IVR, to platform upgrades and migration.
Innovation
Reimagine customer experience at Pyrios’ Innovation Hub. Research and test existing and emerging technologies to unlock new forms of customer and supplier engagement.
Training
We offer comprehensive end-user training programmes, including hands-on sessions, and self-help modules for vendors we represent.
Analytics & Reporting
We’ll show you how to capture critical information and generate custom reports to share insights and intelligence.
WHAT OUR CUSTOMERS SAY
Pyrios is a fantastic partner – not only delivering a great solution but also providing regular training and support to ensure we get the most from PureCloud.
I cannot speak highly enough of Pyrios – from pre-stage through to post deployment they were accessible day and night, and provided great ideas and industry best practice guidance.
The thing I value most is the no-nonsense approach. Pyrios takes away the complexity and makes it really simple for us.
A good supplier is part of your business. They understand what you’re trying to achieve and provide options rather than pitch products. Pyrios knows our business and what we’re trying to achieve.
NEWS
UCLogiq strikes gold with Microsoft
Auckland, 26 June 2018 – Microsoft integrator UCLogiq has achieved Microsoft Gold Partner status for Communications. UCLogiq principal consultant Scott Maynard said Gold Partner status [...]
Cloud contact centres: different model, same risks
With all things cloud casting a long shadow over the way businesses approach customer experience, it’s easy to forget that cloud is simply a deployment model for contact centre softwa [...]
Innovation – don’t lose sight of its real meaning
It seems these days everyone’s in the business of innovation. Emerging and maturing technology such as AI, IoT and blockchain is fuelling the next iteration of the holy grail, true om [...]