COVID-19 Customer Update
We can assure our customers that Pyrios have all necessary systems and processes in place to support your business through these unprecedented times.
Read our COVID-19 Customer Update – July 2020.
ABOUT
We’re experts in contact centre and workplace collaboration technology and innovation.
For 20 years we’ve delivered communications technology, consulting, integration, and managed services to ensure our clients deliver brilliant customer interactions and workplace collaboration, every time. When you work with Pyrios, you’re in expert hands.
Contact the experts in communication technology
SERVICES
Expert services for customer experience and workplace collaboration transformation.
Consulting
Get more from your technology. Pyrios consulting spans communications technology architecture and roadmap, omnichannel customer engagement, workforce and quality management best practices, and technology optimisation.
Support
Whether your communications systems are onsite, in the cloud, or function across platforms, our trans-Tasman team of certified technicians keep them running smoothly
24 x 7 x 365.
Integration
We’ll make your communication seamless across blended technology environments. We cover all the bases – from communications touchpoints, such as IVR, to platform upgrades and migration.
Innovation
Reimagine customer experience at Pyrios’ Innovation Hub. Research and test existing and emerging technologies to unlock new forms of customer and supplier engagement.
Training
We offer comprehensive end-user training programmes, including hands-on sessions, and self-help modules for vendors we represent.
Analytics & Reporting
We’ll show you how to capture critical information and generate custom reports to share insights and intelligence.
WHAT OUR CUSTOMERS SAY
Genesys Cloud, with Pyrios, has transformed the way we work.
I cannot speak highly enough of Pyrios – from pre-stage through to post deployment they were accessible day and night, and provided great ideas and industry best practice guidance.
The thing I value most is the no-nonsense approach. Pyrios takes away the complexity and makes it really simple for us.
A good supplier is part of your business. They understand what you’re trying to achieve and provide options rather than pitch products. Pyrios knows our business and what we’re trying to achieve.
NEWS
Building a gender balanced world through collective action
Who am I to beat the drum for building a more gender-balanced world – I’m the CEO of a technology company employing 41 men and just 14 women. In my early days as a high school teacher, [...]
New year, new office
Auckland, 29 January 2019 – Pyrios will cut the ribbon on its new New Zealand headquarters, in the B:Hive, Smales Farm, Takapuna, on Monday 4 February 2019. Pyrios joins a cast of pro [...]
Microsoft Inspire 2018 Highlights: collaborate, innovate, accelerate
Pyrios’ Mark Charlesworth delivers his take on Microsoft Inspire 2018, the event formerly known as the Microsoft Worldwide Partner Conference (WPC), held 15-19 July in Las Vegas, Neva [...]