Pyrios was acquired in 2020 by AGC Networks and its subsidiary Black Box Network Services.


We’re experts in contact centre and workplace collaboration technology and innovation.

For 20 years we’ve delivered communications technology, consulting, integration, and managed services to ensure our clients deliver brilliant customer interactions and workplace collaboration, every time. When you work with Pyrios, you’re in expert hands.

COVID-19 Customer Update

We can assure our customers that Pyrios have all necessary systems and processes in place to support your business through these unprecedented times.

Read our COVID-19 Customer Update.

Contact the experts in communication technology



Expert services for customer experience and workplace collaboration transformation.


Get more from your technology. Pyrios consulting spans communications technology architecture and roadmap, omnichannel customer engagement, workforce and quality management best practices, and technology optimisation.


Whether your communications systems are onsite, in the cloud, or function across platforms, our trans-Tasman team of certified technicians keep them running smoothly
24 x 7 x 365.


We’ll make your communication seamless across blended technology environments. We cover all the bases – from communications touchpoints, such as IVR, to platform upgrades and migration.


Reimagine customer experience at Pyrios’ Innovation Hub. Research and test existing and emerging technologies to unlock new forms of customer and supplier engagement.


We offer comprehensive end-user training programmes, including hands-on sessions, and self-help modules for vendors we represent.

Analytics & Reporting

We’ll show you how to capture critical information and generate custom reports to share insights and intelligence.


Genesys Cloud, with Pyrios, has transformed the way we work. 

Melanie Tuck, Manager, Farm Source Service Centre

I cannot speak highly enough of Pyrios – from pre-stage through to post deployment they were accessible day and night, and provided great ideas and industry best practice guidance.

Heather Crichton, GM Member Support Services

The thing I value most is the no-nonsense approach. Pyrios takes away the complexity and makes it really simple for us.

Sam Youssif, General Manager, Customer Satisfaction & Operations

A good supplier is part of your business. They understand what you’re trying to achieve and provide options rather than pitch products. Pyrios knows our business and what we’re trying to achieve.

Ian Cormack, Service Manager, Communications and Shared Services


Getting the best from at-home agents

August 6th, 2020|

The ranks of at-home contact centre agents have swelled as centrally located contact centre operations embrace flexible work practices. While customers are unlikely to notice the shif [...]

Pulse of the Contact Centre

May 19th, 2020|

A certain pandemic has turned the world on its head. With lockdown measures now easing, attention has turned to prospects for businesses, employees, and customers. As the so-called ne [...]

Contact the experts in communication technology

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