Pyrios was acquired in 2020 by AGC Networks and its subsidiary Black Box Network Services.
ABOUT
We’re experts in contact centre and workplace collaboration technology and innovation.
For 20 years we’ve delivered communications technology, consulting, integration, and managed services to ensure our clients deliver brilliant customer interactions and workplace collaboration, every time. When you work with Pyrios, you’re in expert hands.
COVID-19 Customer Update
We can assure our customers that Pyrios have all necessary systems and processes in place to support your business through these unprecedented times.
Read our COVID-19 Customer Update.
SERVICES
Expert services for customer experience and workplace collaboration transformation.
Consulting
Get more from your technology. Pyrios consulting spans communications technology architecture and roadmap, omnichannel customer engagement, workforce and quality management best practices, and technology optimisation.
Support
Whether your communications systems are onsite, in the cloud, or function across platforms, our trans-Tasman team of certified technicians keep them running smoothly
24 x 7 x 365.
Integration
We’ll make your communication seamless across blended technology environments. We cover all the bases – from communications touchpoints, such as IVR, to platform upgrades and migration.
Innovation
Reimagine customer experience at Pyrios’ Innovation Hub. Research and test existing and emerging technologies to unlock new forms of customer and supplier engagement.
Training
We offer comprehensive end-user training programmes, including hands-on sessions, and self-help modules for vendors we represent.
Analytics & Reporting
We’ll show you how to capture critical information and generate custom reports to share insights and intelligence.
WHAT OUR CUSTOMERS SAY
Genesys Cloud, with Pyrios, has transformed the way we work.
I cannot speak highly enough of Pyrios – from pre-stage through to post deployment they were accessible day and night, and provided great ideas and industry best practice guidance.
The thing I value most is the no-nonsense approach. Pyrios takes away the complexity and makes it really simple for us.
A good supplier is part of your business. They understand what you’re trying to achieve and provide options rather than pitch products. Pyrios knows our business and what we’re trying to achieve.
NEWS
Getting the best from at-home agents
The ranks of at-home contact centre agents have swelled as centrally located contact centre operations embrace flexible work practices. While customers are unlikely to notice the shif [...]
Pulse of the Contact Centre
A certain pandemic has turned the world on its head. With lockdown measures now easing, attention has turned to prospects for businesses, employees, and customers. As the so-called ne [...]
Pyrios extols expertise over technology on 20th anniversary
Expertise trumps technology in customer experience transformation projects Robyn O’Reilly CEO cutting the cake with MD Mark Charlesworth Auckland, 26 August 2019 – As Pyrios celebrat [...]