Pyrios Cloud Workforce Optimisation
Get your contact centre working smarter with Pyrios Cloud Workforce Optimisation. With this service Pyrios integrates best of breed WFO applications in to your contact centre to meet you specific needs and delivers them as a pay per user service.
Use Pyrios Cloud Workforce Optimsation for:
|Workforce Management: Tools for forecasting and scheduling||Pay per user pricing|
|Quality Management: Tools that will improve agent performance||Flex up and down at any time (minimum usage policy applies)|
|Recording: Capture and record calls and screen activity to manage compliance||Monitored 24×7|
|Analytics: Gain insights in to what your customers are saying about you||Host service infrastructure in Pyrios data centres, at your site or a hybrid model|
|Works with your existing WAN and voice network services|