OUR WORK

We help customer-driven organisations to delight and retain customers, and improve service, productivity and ROI. Pyrios’ customer engagement and workplace collaboration solutions keep our clients at the top of their game.

Genesys Cloud, with Pyrios, has transformed the way we work.
Melanie Tuck, Manager, Farm Source Service Centre

I can’t speak highly enough of Pyrios – from pre-stage through to post deployment, they were accessible day and night, and provided great ideas and industry best practice guidance. It felt like we were working with like-minded people.

Heather Crichton, GM Member Support Services

Scheduling contact centre workers gets harder when it involves remote agents. PureCloud makes it easy and gives us the confidence audio quality and CX is consistently good wherever agents are working.

Ryan de Rosayro, Head of Member Operations

A good supplier is part of your business. They understand what you’re trying to achieve and provide options rather than pitch products. Pyrios knows our business and what we’re trying to achieve.

Ian Cormack, Service Manager, Communications and Shared Services

Pyrios have clearly demonstrated they understand our business and the importance we place on putting the customer at the heart of everything we do. The thing I value most is the no-nonsense approach. Pyrios takes away the complexity and makes it really simple for us.

Sam Youssif, General Manager, Customer Satisfaction & Operations

Fonterra – Contact Centre Solution

Fonterra opts for cloud solution to modernise contact centre

When dairy Co-operative Fonterra modernised its global contact centre platform, Genesys Cloud and implementation partner Pyrios did the job.

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Watch the 2-minute video on Fonterra’s journey to the cloud.

PEXA – Contact Centre Solution

PEXA powers up customer support with Pyrios and Genesys PureCloud

PEXA was gearing up for a dramatic increase in property transaction volumes on its online platform. To manage the influx, PEXA chose Genesys PureCloud and implementation partner Pyrios to deliver a ready-to-go cloud contact centre solution.

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IAG – From Provider to Partner

Why IAG put Pyrios at the head of business communications

When IAG insourced critical infrastructure, they put Pyrios in charge of their communications platforms. Growth, including two major acquisitions, put Pyrios’ communications technology and management systems to the test. They passed with flying colours.

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Schneider Electric – Kiwi Innovation

Schneider Electric introduces Pyrios wizardry to operations across Asia

Develop locally, deploy internationally – Schneider Electric’s New Zealand-based Kevin Lynn works with Pyrios to develop and test new approaches to customer communication for wider deployment in the energy automation giant’s offices in Asia.

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NZAA – DIY Admin

Pyrios IVR application slashes job admin for AA Roadservice contractors

Roadservice contractors waiting in call queues is history! Pyrios  designed an IVR application that works seamlessly with NZAA’s job dispatch system, putting contractors in the driver’s seat – and back on the road faster.

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NZAA – Simple Self Help

Travellers give new Roadwatch IVR application thumbs up

Thoughtful self-help options keep customers coming back. Pyrios’ redesign of a ‘hostile’ user menu, DTMF/touch-tone navigation, and pre-recorded announcements won new fans for AA Roadwatch.

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Synergy – Paper Cuts

Pyrios turns energy providers customers onto paperless billing

Looking to cut paper processes and improve customer experience, Western Australian energy provider Synergy hatched a plan to shift more customers to paperless billing.  The solution, an automated customer experience SMS application integrated with CRM, brings convenience to bill paying.

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