Creating efficiencies in admin systems makes a world of difference to contact centres, reduced workload and resource costs are just the start. Specialists earn their keep by recognising inefficiencies and introduce streamlined systems that marry workflow and information, without major redevelopment.
Manual job sign-off holds up
There’s no better sight to drivers stranded roadside than an iconic yellow AA Roadservice vehicle pulling over to help. Perhaps that’s why AA is the oldest and largest motoring club in New Zealand, with 1.6 million members.
Flat battery, breakdown, lost keys, flat tyre, empty tank, broken windscreen – no problem. AA Roadservice gets drivers back on the road. However, after doing good work, Roadservice contractors had to wait at the while they phoned in to speak to an AA contact agent to close off their job. Time that’d be better spent helping Members.