How Macquarie Telecom hits NPS out of the Park
When New York Times best-selling author and the creator of NPS, Frederick Reichheld, describes your implementation of his customer loyalty metric as the best execution of NPS on the planet, you’re doing something pretty spectacular. Little wonder Macquarie Telecom’s NPS score puts its closest competitors in the shade.
Macquarie Telecom’s passion for customer service, known internally as Personal Accountable Service (PAS), empowers employees to delight customers – and it’s working wonders. NPS puts a measuring stick to the B2B technology provider’s customer loyalty success.
Watch this Pyrios hosted webinar to hear Fionán Mc Donnell lift the lid on Macquarie Telecom’s remarkable customer experience journey.